Provider Portal Registration
Provider Portal User Agreement
Please review this agreement and accept or decline it using the buttons below.
This Provider Portal User Agreement was last updated on January 1, 2019.
By accessing and using the AllWays Health Partners Provider Portal, you are agreeing to be legally bound by this User Agreement. As used herein, the term "you" means a User Administrator or other User accessing the Provider Portal.
The Provider Portal is AllWays Health Partners’ Web-based transaction service for providers. The Provider Portal capabilities include the ability to verify patient eligibility; view claim status and a patient’s personal health record (PHR)/Protected Health Information (PHI); create/view notification of specialty referrals/authorizations; view/download your electronic Explanation of Payment (remittance advice); and PCP assignment changes.
Conditions of Use
AllWays Health Partners may change any term in this User Agreement at any time. The changes will appear in this User Agreement, and your use of the Provider Portal after any changes have been posted will constitute your agreement to the modified User Agreement and all of the changes. Therefore, you should read this User Agreement each time you access the Provider Portal.
You may not use the Provider Portal for any unlawful purpose or any purpose not approved by AllWays Health Partners.
THE PROVIDER PORTAL AND THE CONTENT AVAILABLE THROUGH THE PROVIDER PORTAL (THE “CONTENT”) ARE SUBJECT TO CHANGE AT ANY TIME. THE PROVIDER PORTAL AND THE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. ALLWAYS HEALTH PARTNERS AND ITS AFFILIATES, AGENTS AND LICENSORS CANNOT AND DO NOT MAKE ANY REPRESENTATION WITH RESPECT TO OR WARRANT THE ACCURACY, COMPLETENESS, TIMELINESS, MERCHANTABILITY, TITLE, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE OF THE CONTENT, OR THE PROVIDER PORTAL ITSELF, AND AllWays Health Partners HEREBY DISCLAIMS ANY SUCH EXPRESS OR IMPLIED WARRANTIES. THE CONTENT IS FOR INFORMATIONAL PURPOSES ONLY. IT IS BASED ON CLAIMS SUBMITTED TO ALLWAYS HEALTH PARTNERS WHICH MAY BE INACCURATE OR INCOMPLETE.
Roles and Responsibilities
User Administrators and Users
AllWays Health Partners requires each organization using the Provider Portal to designate a user administrator (“ User Administrator ”). A “User” is an individual who has been granted access to the Provider Portal by their User Administrator. A User Administrator may also be a User.
User Administrator Responsibilities
If you are a User Administrator, you have the authority and responsibility to:
- Add new Uses;
- Modify existing Users; and
- Delete Users no longer active in your organization or as required by AllWays Health Partners;
- Ensure that each User has a unique ID and password;
- Ensure that User login IDs and passwords are not shared among your organization’s staff;
- Ensure that User login IDs and passwords are kept confidential, are not shared among your organization’s staff, and are not disclosed to any other party;
- When a User’s employment is terminated, ensure that the User’s account is deleted immediately as of the effective date of termination;
- Maintain an up-to-date list of your organization’s Users and conduct a monthly account revalidation of the current User list to ensure that Users are added and deleted as appropriate;
- Immediately notify AllWays Health Partners of any unauthorized use of a User’s login ID or password or any other breach of security.
For security reasons, you must not disclose your password information to any party. You are responsible for maintaining the confidentiality of your login ID and password.
You agree to immediately notify your User Administrator of any unauthorized use of your login ID or password or any other breach of security.
You agree to ensure that you properly exit from your account at the end of each Provider Portal session.
You are responsible for all activity or transactions accessed or conducted through the Provider Portal that is attributable to your login ID and password.
You will use your best efforts to ensure that any data, text or information, including without limitation, enrollment, payment, claims adjudication, case or medical management, medical or billing record information and any Personal Information (as defined in 201 CMR 17.00) or Protected Health Information (as defined in 45 C.F.R. § 164.501) that you access or retrieve through or from the Provider Portal will be (a) used solely in furtherance of the relationship that you and/or the provider for whom you are an authorized representative has with AllWays Health Partners, and (b) maintained in confidence and not disclosed to any other party, except to other staff members within your organization who have a need to know such information in connection with your organization’s relationship with AllWays Health Partners.
You understand that all information, data, text, and other materials (“Information”) are the sole responsibility of the person from whom such Information originated. This means that you, and not AllWays Health Partners, are entirely responsible for all Information that you upload, e-mail, transmit, or otherwise make available via the Provider Portal. You hereby grant AllWays Health Partners and all other persons and entities involved in the operation of the Provider Portal the right to transmit, monitor, retrieve, store and use in connection with the operation of the Provider Portal all Information that you upload, e-mail, transmit, or otherwise make available via the Provider Portal.
You agree that you will not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Provider Portal or any activities conducted on the Provider Portal.
AllWays Health Partners cannot and will not be liable for any loss or damage arising from the failure of any User Administrator or User to comply with the terms of this User Agreement.